New Wargaming video about support, this time from WGTV WoT (Wargaming RU's second, less official channel), it feels like more dust being thrown in our eyes.
I actually had some account server conflict issues in a not distant past and both NA and EU worked together to fix my issue very nicely but apart from their Billing Support, my opinion remains negative.
Also meanwhile at the NA forums there are people reporting that their tickets haven't been answered in a week and the support Staff is having a hard time to manage them on time, maybe it's time to post one or two job offers and please teach them to read each report before answering with (a wrong) an automated answer?
Actually went to see if they had job offer for NA Support, none.
It is "customer" not "costumer" :) LOL
ReplyDeletehehe thanks gonna fix the typo. :)
ReplyDeleteThere was a CSR posting up until about 2 weeks ago in the Emeryville Office
ReplyDeleteThat video makes customer support seem like a magical wonderland! There is a certain mythology connected to this part of the gaming industry ... no one knows for sure how any of this is handled so ... uhm ... here is a cartoon. See? We got this.
ReplyDeleteMeanwhile at WG EU support:
ReplyDeleteCopy... Paste...
I've had a ticket open for about a month. One reply every 7 days, and each time they close the ticket without doing anything. Not impressed. Rate 0/8 m8. 2l8!
ReplyDeleteNo company on Earth has good support. There are gems within an organization here and there, but overall you are dealing with people who mostly have been in turn dealing with disgruntled people...
ReplyDeleteOn end of the video is too video how the WG works;)
ReplyDelete-10/10 for WG EU... Armored Warfare here i come!
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